Privacy Policy

Updated October 23, 2024

This Privacy Notice for Alexandria International Schools Ltd. ("Company", "we", "us", or "our"), sets forth the manner in which we may collect, retain, use, and/or disclose ("process") your information when you avail yourself of our services ("Services"), including but not limited to:

Your access and use of our website located at https://alexandriainternationalschools.com, or any other website of ours that directs to this Notice.
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Your engagement with us in other related activities, including but not limited to sales, marketing, or events.
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Inquiries or reservations about your privacy rights and choices can be clarified by reviewing this Notice. Should you object to our policies and procedures, kindly refrain from utilizing our Services. Should you have any additional inquiries or reservations, please contact us at legal@alexandriainternationalschools.com.

Key Points Summary
For your convenience, this summary highlights key points from AIS's privacy notice. You may find more detailed information by clicking on the link following each key point or using our table of contents below to navigate to the specific section.

1. Personal Information Collected: We may process your personal information depending on your interaction with our Services, the choices you make, and the products and features you use. To learn more, please see our section on What Information Do We Collect?

2. Sensitive Personal Information: In certain cases, we may process sensitive personal information with your consent or as otherwise permitted by applicable law. For further information, please review our section on Sensitive Information We Process.

3. Third-Party Information: We do not receive any information from third parties.

4. Processing Your Information: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. Learn more about our processing practices in our section on How Do We Process Your Information?

5. Sharing Personal Information: We may share your personal information in specific situations and with specific categories of third parties. For further details, see our section on When and With Whom Do We Share Your Personal Information?

6. Information Security: We have processes and procedures in place to protect your personal information. However, no electronic transmission or storage technology is 100% secure. Learn more about our information security practices in our section on How Do We Keep Your Information Safe?

7. Your Privacy Rights: Depending on your location, you may have certain privacy rights regarding your personal information. See our section on Your Privacy Rights to learn more.

8. Exercising Your Rights: You can exercise your privacy rights by visiting our website or contacting us directly. We will review and act upon any request in accordance with applicable data protection laws.

To learn more about our information collection practices, please review our Privacy Notice in full.

Table of Contents

What Information Do We Collect?
How Do We Process Your Information?
What Legal Bases Do We Rely on to Process Your Personal Information?
Disclosure Of Personal Information
Use Of Cookies And Tracking Technologies
The Duration Of Information Retention
Information Security Precautions
Information Collection From Minors
Your Rights Regarding Personal Information
Controls for Do-Not-Track Features
California Residents Privacy Rights
Contact Us About This Notice
Updates To This Notice
Review, Update, Or Delete Your Data

1. What Information Do We Collect?
Personal information you disclose to us. We acquire personal information that you deliberately and voluntarily disclose to us when you register for our academic services, express your interest in learning about us or our products and services, participate in activities on our Services, or contact us. We gather personal information to offer our academic services such as online application or admission forms, and we use this information mainly for academic purposes.

Personal Information Provided by You. The personal information we collect is dependent on the situation and context of your interactions with us and the Services, the preferences you choose, and the products and features you use. This information may include names, phone numbers, email addresses, job titles, debit/credit card numbers, billing addresses, contact or authentication data, and mailing addresses.
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Sensitive Information. We process the following sensitive information categories when necessary, with your permission or as authorized by relevant law: information disclosing race or ethnic origin, student data, health data, and information disclosing religious or philosophical beliefs.

Payment Data. If you make purchases, we may collect data necessary to process your payment, such as your payment instrument number and the security code associated with your payment instrument.

All payment data is stored by Paystack Inc. You may find their privacy notice link(s) here: https://paystack.com/privacy/merchant. You must provide us with true, complete, and accurate personal information, and you must inform us of any changes to such personal information.

Automatic Information Collection. When you visit our Services, we automatically collect certain information, such as your Internet Protocol (IP) address and/or browser and device characteristics. This information is primarily used to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. We also collect information through cookies and similar technologies.
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Information automatically collected.

Log and Usage Data: Our servers automatically collect service-related, diagnostic, usage, and performance information when you access or use our Services, and we record this information in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings, information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), and device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).
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Device Data: We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
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Location Data: We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. You can opt-out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt-out, you may not be able to use certain aspects of the Services.
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Processing Of Your Information: We process your personal information for various purposes, depending on how you interact with our Services, including facilitating account creation and authentication, delivering services to the user, sending administrative information to you, enabling user-to-user communications, requesting feedback, and sending marketing and promotional communications. We also process your information to protect our Services and to comply with law. We may process your information for other purposes with your consent.

2. How Do We Process Your Information?
We collect and process your personal information primarily to provide and administer our academic services, such as online application or admission forms. AIS uses this information solely for academic purposes, and to communicate with you regarding any relevant information, changes, or updates regarding our Services.
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Our processing activities include, but are not limited to, the following:‍

AIS engages in various processing activities that serve multiple purposes. These activities are designed to ensure seamless access to our services and enhance the overall experience for our users.
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One of our primary processing activities is to create and manage user accounts, including authentication and account maintenance. This ensures that users can easily access our services without any hindrance. We also process information to complete your application or admission process when you request academic services from us.
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We send out administrative information, such as updates to our policies or changes to our services, that may impact your academic pursuits. Additionally, we enable user-to-user communication, allowing users to communicate with faculty members for academic or research purposes.
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AIS engages in usage trend analysis to gain insights into how our services are being used and improve them accordingly. We also evaluate the effectiveness of our marketing and promotional campaigns to better understand how to provide marketing campaigns that are most relevant to our users.
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Feedback from our users is crucial to improving our academic offerings. As such, we solicit feedback and contact users regarding their use of our services to continuously improve our offerings. Our services' safety and security are also paramount, and we engage in fraud prevention and monitoring to ensure our academic community's safety.

3. What Legal Bases Do We Rely on to Process Your Personal Information?
AIS relies on legal bases when processing your personal information. We collect, use, and share your information in connection with our academic services. We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, for example, to provide you with our academic services, like online application or admission forms.Under the General Data Protection Regulation (GDPR) and UK GDPR, we must explain the valid legal bases we rely on to process your personal information.
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We may rely on the following legal bases to process your personal information‍

Consent: AIS may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose, such as to provide you with information about our academic services.
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Performance of a Contract: We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our academic services or at your request prior to entering into a contract with you.
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Legitimate Interests: We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information to improve the quality of our academic services and analyse how they are used, as well as to diagnose problems and/or prevent fraudulent activities.
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Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

If you are located in Canada, this section applies to you.We reserve the right to handle your personal information if you have granted us explicit authorization (namely, express consent) to utilize your personal data for specific objectives, or in circumstances where your approval can be deduced (namely, implied consent). You possess the liberty to revoke your authorization at any given time.

In certain extraordinary situations, we may be lawfully authorized under relevant legislation to handle your information without your approval, including, but not limited to, the following situations:‍

Consent: AIS may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose, such as to provide you with information about our academic services.
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Performance of a Contract: We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our academic services or at your request prior to entering into a contract with you.
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Legitimate Interests: We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information to improve the quality of our academic services and analyse how they are used, as well as to diagnose problems and/or prevent fraudulent activities.
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Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

4. Disclosure Of Personal Information
Under what circumstances and to whom do we share your personal information?
AIS may disclose your personal data to third-party vendors, consultants, contractors, or agents who perform services on our behalf, and who require access to such information to perform their duties. We have established contractual agreements with these third parties that aim to protect your personal information. This means that they are not authorized to utilize your personal data unless we have expressly instructed them to do so. Additionally, they may not disclose your personal information to any other organization apart from us. They also undertake to safeguard the data they possess on our behalf, retain it for the period we specify, and commit to employing all necessary measures to protect it.

The third-party categories with which we may share personal information are:‍

User Account Registration & Authentication Services
Sales & Marketing Tools
Payment Processors
Data Storage Service Providers
Data Analytics Services
Cloud Computing Services

We may also need to share your personal information in the following circumstances:

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Use Of Cookies And Tracking Technologies
Do we employ cookies and other tracking technologies?We may use cookies and other comparable tracking technologies, such as web beacons and pixels, to obtain or store data.

6. The Duration Of Information Retention
AIS retains your information only for the duration necessary to achieve the objectives expounded in this privacy notification, unless otherwise required by law.

We shall only retain your personal information for the period necessary for the purposes as stated in this privacy notification unless a more extended retention period is mandated or allowed by law, such as tax, accounting, or other statutory requirements. No objective in this notice necessitates the retention of your personal data beyond the duration of your account's existence.

When we have no current legitimate business need to process your personal information, we will either remove or anonymize such data. If this is not practicable, for instance, where your personal information is retained in backup archives, we shall safely store your personal information and isolate it from further processing until removal becomes feasible.

7. Information Security Precautions
AIS aims to safeguard your personal information through a combination of technical and organisational security measures.

We have implemented appropriate and reasonable technical and organisational security measures tailored to safeguard the confidentiality, integrity, and availability of any personal information we handle. Nonetheless, despite our best efforts to secure your information, electronic transmission over the Internet or information storage technology is not guaranteed to be 100% secure. Hence, we cannot pledge or guarantee that unauthorised third parties such as hackers, cybercriminals, or other entities will not be able to breach our security and unlawfully collect, access, steal, or modify your information. While we will strive to protect your personal information, the transmission of personal data to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. Information Collection From Minors
At AIS, we understand the importance of protecting the privacy of minors. We are committed to ensuring that any personal information we collect from minors is done so in a responsible manner and treated with the utmost care. When minors use our online application form, we collect only the necessary information required to process their application, such as their name, address, and grade level. We do not collect any sensitive information, such as social security numbers or financial information. We also take steps to obtain consent from a parent or legal guardian before collecting any personal information from minors.

Any personal information collected from minors is used solely for the purpose of processing their application.

If you have any concerns about the collection of personal information from minors, please do not hesitate to contact us.

We take your privacy seriously and will do everything we can to address your concerns.

9. Your Rights Regarding Personal Information
In certain regions, including the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information.
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In accordance with applicable data protection laws, you have the right (i) to request access to and obtain a copy of your personal information, (ii) to request rectification or erasure of your personal information, (iii) to restrict the processing of your personal information, and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.

We primarily collect this information to provide academic services and to administer and manage your account. We consider and act upon any request regarding your personal information in accordance with applicable data protection laws.

If you believe we are unlawfully processing your personal information, you have the right to complain to your Member State data protection authority or UK data protection authority.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in this privacy policy. However, we may still communicate with you for service-related messages that are necessary for the administration and use of your account or to respond to service requests.

10. Controls for Do-Not-Track Features‍Many web browsers and some mobile operating systems offer a Do-Not-Track ('DNT') feature, which enables users to indicate their privacy preferences and opt-out of online tracking. However, as there is no standard technology for recognizing and implementing DNT signals, we currently do not respond to them. If a standard is adopted in the future, we will inform you in a revised version of this notice.

11. California Residents Privacy RightsIf you are a California resident, you have specific rights regarding access to your personal information. California Civil Code Section 1798.83, also known as the 'Shine The Light' law, permits you to request and obtain from us, once a year and free of charge, information about categories of personal information we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please contact us using the information below.

If you are under 18 years of age, reside in California, and have utilized our services, you may request removal of unwanted data that you publicly posted on the services. To request removal of such data, please contact us using the information provided below and include the email address associated with your account and a statement that you reside in California. Please note that while we will make sure the data is not publicly displayed on the services, it may not be entirely removed from all our systems.

12. Updates To This NoticeWe may update this privacy notice as necessary to comply with relevant laws. The updated version will be effective as soon as it is accessible. If we make material changes to this notice, we may notify you by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this notice frequently to stay informed.

13. Contact Us About This NoticeIf you have questions or comments about this notice, please contact us by email at legal@alexandriainternationalschools.com or by post at the address provided below:

Alexandria International Schools,
Thomas Okonkwo Close, Kambili C,
Independence Layout,
Enugu, Enugu State
Post Code: 400105,
Nigeria.

14. Review, Update, Or Delete Your DataDepending on the applicable laws of your country, you may have the right to access, update, or delete the personal information we collect from you. To request to review, update, or delete your personal information, please contact us with the information you provided.